SATORU Auction LLC (“we”, “us”, “our”) operates the website nakamurasatoru.com (the “Site”). These Terms & Conditions (“Terms”) govern your access to and use of the Site, including any content, functionality, and services offered through the Site. By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you should not use the Site.

1. General Terms

1.1 Eligibility: To use the Site and place orders, you must be at least 18 years old and capable of entering into a legally binding contract. If you are under 18, you may use the Site only with the involvement of a parent or guardian.

1.2 Account Creation: To access certain features of the Site, such as making purchases, you may need to create an account. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

1.3 Accuracy of Information: You agree to provide accurate, current, and complete information when making a purchase or interacting with the Site. We reserve the right to refuse service or cancel orders if the information provided is inaccurate or incomplete.

2. Orders and Payments

2.1 Order Acceptance: By placing an order on the Site, you are making an offer to purchase products in accordance with these Terms. We reserve the right to accept or reject your order at any time for reasons including product availability, payment issues, or violations of our policies.

2.2 Payment: All payments must be made through the available payment methods on the Site. Payments are processed by trusted third-party payment processors, and we do not store sensitive payment details such as credit card numbers. We guarantee secure payment processing via SSL encryption.

2.3 Pricing: Prices are listed in the currency specified on the Site (e.g., Japanese Yen, US Dollars, Euros). We reserve the right to modify prices at any time without prior notice, but any changes will not affect orders that have already been placed.

2.4 Shipping and Delivery: We offer international shipping. Shipping costs are calculated at checkout based on the delivery location. Delivery times may vary based on the destination, and you will receive a tracking number once your order is shipped. You are responsible for any customs duties or taxes that may apply to your order based on your country’s regulations.

3. Returns and Refunds

3.1 Return Policy: We accept returns within 30 days from the date of receipt of your order, provided that the items are unused, in original condition, and with all tags and packaging intact. Certain items, such as custom-made products, may be exempt from return. Please refer to our Returns Policy on the Site for detailed instructions on how to return an item.

3.2 Refund Process: Refunds will be processed to the original payment method after we receive and inspect the returned products. Shipping costs are non-refundable unless the return is due to a defect or an error on our part.

3.3 Exchanges: If you wish to exchange an item, we recommend initiating a return and placing a new order for the desired item.

4. Privacy and Data Protection

4.1 Privacy Policy: Your use of the Site is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Site, you consent to our collection and use of your personal information as described in the Privacy Policy.

4.2 Data Protection Laws: We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) (for customers in the European Union) and California Consumer Privacy Act (CCPA) (for customers in California, United States). You have the right to access, correct, and request the deletion of your personal data in accordance with these laws. For more information, please refer to our Privacy Policy.

5. Intellectual Property

5.1 Ownership: All content on the Site, including text, graphics, logos, images, videos, and software, is the property of SATORU Auction LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes only.

5.2 Prohibited Use: You may not copy, reproduce, modify, distribute, transmit, or use any part of the Site’s content without express written permission from us. Any unauthorized use of our intellectual property may result in legal action.

6. User Conduct

6.1 Acceptable Use: You agree to use the Site only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their ability to enjoy the Site. You may not engage in any activity that could harm, disrupt, or interfere with the Site or its security features.

6.2 Prohibited Activities: The following activities are strictly prohibited on the Site:

  • Attempting to hack, disassemble, or reverse engineer the Site.
  • Uploading harmful or malicious software (e.g., viruses, malware).
  • Engaging in fraudulent activity or providing false information.
  • Harassing, threatening, or abusing other users.

7. Disclaimers and Limitation of Liability

7.1 Disclaimer: The Site and all content, products, and services provided through it are provided “as is” without any warranties, either express or implied. We do not guarantee that the Site will be error-free, secure, or uninterrupted.

7.2 Limitation of Liability: To the fullest extent permitted by law, SATORU Auction LLC is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Site, including but not limited to, any loss of profits, data, or goodwill.

8. Governing Law and Dispute Resolution

8.1 Governing Law: These Terms are governed by and construed in accordance with the laws of Japan. If you are located in the European Union or United States, you agree that any legal disputes will be resolved in the appropriate courts in Japan, unless you are entitled to a different legal venue under local laws (e.g., consumer protection laws in the EU).

8.2 Arbitration: If any dispute arises between you and SATORU Auction LLC, we encourage you to contact us directly to attempt to resolve the issue amicably. If a resolution cannot be reached, the dispute may be subject to binding arbitration under the applicable laws of Japan, unless otherwise required by local laws.

9. United States-Specific Terms

9.1 California Consumer Privacy Act (CCPA): If you are a resident of California, United States, you have the right to request access to, deletion of, and opt-out of the sale of your personal information under the California Consumer Privacy Act (CCPA). For more information on your rights, please refer to our Privacy Policy.

9.2 Force Majeure: SATORU Auction LLC is not liable for any failure to perform its obligations due to causes beyond our reasonable control, including but not limited to, natural disasters, strikes, or other unforeseen events.

10. European Union-Specific Terms

10.1 General Data Protection Regulation (GDPR): If you are a resident of the European Union, you have the right to access, correct, and delete your personal data under the General Data Protection Regulation (GDPR). For more information on how we process your personal data, please refer to our Privacy Policy.

10.2 Consumer Rights: Under EU law, consumers have a right to cancel an order within 14 days from the day after receipt of goods (cooling-off period). For more information on exercising this right, please refer to our Returns and Refunds Policy.

11. Changes to Terms & Conditions

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. We will provide notice of significant changes by updating the “Effective Date” at the top of this document. Please review these Terms regularly to stay informed of any changes.