Shipping Policy

At SATORU Auction LLC, we strive to provide you with the best shopping experience, including fast and reliable shipping. We are pleased to offer worldwide shipping for all our customers.

1. Shipping Rates and Free Shipping

  • Free Shipping: We offer free shipping on all orders over US$39.90.
  • Standard Shipping Fee: For orders under US$39.90, a standard shipping fee of US$6.99 will apply.

2. Order Processing

  • All orders are processed within 2 business days from the time of purchase. Orders are typically shipped out the same day or the following business day, depending on the time of purchase.
  • You will receive a confirmation email once your order has been processed and shipped, including a tracking number (if applicable) to monitor your delivery.

3. Delivery Time

  • Standard delivery time is 15-20 business days depending on your location. Please note that international shipments may be delayed due to customs clearance or other factors outside of our control.
  • While we make every effort to ensure timely delivery, delivery times are estimates and may vary depending on the shipping destination and carrier. You will receive updates on the status of your order via tracking once it has been shipped.

4. Shipping Methods

  • We use reliable international carriers to deliver your order, including local postal services and well-known delivery companies.
  • For some international shipments, customs and duties may apply, and you will be responsible for paying any applicable charges directly to the local customs authorities.

5. Packaging

  • We take great care in packaging your items to ensure they are protected during transit. Each item will be carefully packed to prevent damage during the shipping process.
  • If you receive a damaged item, please contact us within 7 days of delivery, and we will assist you in resolving the issue, either by offering a replacement or refund.

6. International Shipping

  • We ship worldwide to most countries. Shipping costs and delivery times will vary based on your location. Please note that the shipping fee is calculated at checkout based on your destination.
  • Customers are responsible for any customs duties, taxes, or import fees that may be charged by your country’s customs office. These charges are not included in your shipping cost and must be paid upon delivery.

7. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the carrier’s website.
  • If you have any questions regarding your shipment or experience any issues with tracking, please contact our customer service team at [email protected].

8. Shipping Restrictions

  • We currently do not ship to P.O. Boxes or certain remote locations due to carrier restrictions. Please contact us directly if you are unsure whether we can deliver to your area.

9. Address Errors

  • Please ensure that you provide an accurate and complete shipping address at the time of checkout. We cannot be responsible for delays or lost packages due to incorrect or incomplete address information provided by the customer.
  • If there is an issue with the address you provided, please contact us as soon as possible to make any necessary corrections before shipment.

10. Delayed Shipments

  • While we strive to fulfill all orders as quickly as possible, there may be occasional delays due to factors beyond our control, such as carrier delays, weather conditions, or customs processing.
  • If your order is delayed beyond the expected delivery time, please contact us, and we will assist in tracking your shipment.