Frequently Asked Questions (FAQ)
1. What products do you sell?
We specialize in high-quality men’s clothing, including T-shirts, shirts, and pants, available in both casual and business styles. Our garments are made from premium fabrics and are designed to suit a variety of occasions, from everyday wear to professional settings.
2. Where are your products made?
Our products are primarily made in Japan, with high-quality fabrics sourced locally. We also work with trusted OEM factories in China to produce certain items, maintaining strict quality control standards throughout the production process.
3. How can I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your shopping cart. Once you’re ready, proceed to checkout, where you can enter your shipping and payment details to complete the order. You will receive an order confirmation email once your purchase is processed.
4. Do you ship internationally?
Yes! We offer international shipping to many countries. Shipping costs are calculated during checkout based on your delivery address. Delivery times may vary depending on your location.
5. What payment methods do you accept?
We accept a variety of secure payment methods, including credit and debit cards, as well as other trusted online payment options. All transactions are processed through secure payment gateways to ensure the safety of your information.
6. Is it safe to shop on your website?
Yes, shopping on our website is safe. We use SSL encryption to protect your personal and payment information. Additionally, we work with trusted payment processors who ensure secure transactions.
7. Can I modify or cancel my order?
Once your order is placed, we work quickly to process and ship it. Unfortunately, we are unable to modify or cancel orders once they have been confirmed and dispatched. However, you can return items that are not suitable after receiving your order.
8. How can I track my order?
After your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery through the shipping carrier’s website.
9. What is your return policy?
We accept returns within 30 days from the date you receive your order. Items must be unused, in original condition, and include all tags and packaging. Some items, such as custom-made products, may be excluded from our return policy. Please visit our Returns and Refunds page for full details on how to return an item.
10. How do I request a refund or exchange?
To request a refund or exchange, please contact our customer support team at [email protected]. We will provide you with return instructions and assist you with the process.
11. Do you offer gift cards?
Currently, we do not offer gift cards. We hope to offer this option in the future, so please check back for updates!
12. How do I contact customer support?
If you have any questions or need assistance with an order, please reach out to our customer support team at [email protected]. You can also contact us via phone at +81 60-657-4672.
13. How do I know if a product will fit me?
We provide detailed size charts for each product on its respective page. If you’re unsure about sizing, we recommend measuring yourself and comparing the measurements to our size guide. If you need further assistance, feel free to contact our customer support team.
14. What do I do if I received a damaged or incorrect item?
We apologize for any issues with your order. If you receive a damaged or incorrect item, please contact us immediately at [email protected] with a photo of the item and your order details. We will assist you in arranging a return or exchange as needed.
15. Do you offer any discounts or promotions?
We occasionally offer promotions and discounts to our customers. Be sure to sign up for our newsletter to stay updated on special offers, or follow us on social media for the latest updates and sales.
16. Is my personal information safe with you?
Yes, we take your privacy seriously. Your personal information is protected through secure encryption, and we comply with privacy regulations such as the GDPR (for EU customers) and CCPA (for California residents). For more information, please read our Privacy Policy.
17. Can I create an account on your website?
Yes, you can create an account on our website to save your order history, track your purchases, and enjoy a faster checkout process. Creating an account is optional, but it may provide a more convenient shopping experience.
18. Do you offer wholesale or bulk orders?
We do offer wholesale pricing for bulk orders. If you are interested in placing a bulk order, please contact us at [email protected] more information on pricing, availability, and terms.
19. Do you have a physical store?
Currently, we operate exclusively online and do not have a physical store. You can browse and shop our full product range on our website nakamurasatoru.com.
20. How can I stay updated on new products and promotions?
To stay informed about new arrivals, promotions, and special offers, subscribe to our newsletter at the bottom of our website or follow us on our social media channels.
Have more questions?
Feel free to reach out to us at [email protected], and we’ll be happy to assist you!